Mobile App FAQ
Have questions about using our mobile banking app? Well, you've come to the right place. Below, you'll find the most frequently asked questions- simply click on your question to view the answer. If we can't answer your question here, please contact us.
Stride Mobile (banking app) is the name of the app- simply search that name in your app store. It will have a white background with our 'S with a swoosh' logotype in dark blue.
Absolutely not! Stride Mobile is free for our members to download and you will never be charged for using the app. However, the app does require an active internet connection and data, so standard data and messaging rates apply. See your provider for more information about your plan and services.
For iPhone users:
- Using your iPhone, search for "Stride Mobile" in the App Store
- Select the app icon, and verify that the author of the app is Stride Credit Union
- Tap the icon marked "Free," then tap again when it changes to "Install"
For Android™ users:
- Using your Android phone, tap the search icon and search for "Stride Moible" on Google Play™
- Select the app icon, and verify that the author of the app is Stride Credit Union
- Tap the icon marked "Install," then tap “Accept” in the next screen
You log in to the app with the same information that you would use for MemberDirect® Online Banking- it's that simple! If you're not setup for online banking, please contact us to have it setup and enabled.
Member #: This is the same number that appears on your debit card, between 16-19 digits long.
PAC (personal access code): This is the same code you would use to log in to online banking- this is decided by you. If you've forgotten this or don't know it, please contact us and we'll reset it for you.
The unique QuickView feature displays the balances of your selected accounts at any time the app is open, without needing to login first.
The default setting of the QuickView feature is "Off". You can turn on QuickView under Settings/ Preferences on the mobile app.
Yes. Just enter your account details as you normally would.
Your account can only be accessed by entering your personal access code. However, if you have activated the QuickView feature, your account balances will be visible. For additional security, we recommend you keep your phone password protected. Please note: at any time, you can stop the mobile app from accessing your account information by un-pairing it in MemberDirect® Online Banking.
As a rule, you should contact your mobile carrier right away to deactivate your phone. You may also change your personal access code by contacting us.
No, our app is not supported on Blackberry or Windows Phone devices/ platforms. While Blackberry may be able to access various Android apps, we cannot guarantee that Stride Mobile will work or function as intended, and do not recommend that our app be used on these devices. Additional support is not available.
Yes. There are a few different ways you can still access mobile banking:
• Mobile Web: If you have a different brand smartphone, you can use your device's web browser, and depending on your device's settings, you can view the mobile version of our website or the full desktop version. Then you can login and and proceed with your activities.
• Telephone Banking: You can continue to bank with Telephone Banking whether you have a smartphone or not.
PLEASE NOTE: While these services are free to use by our members, standards messaging and data rates may apply. Please contact your mobile service provider for more information.
• For iPhone users: removing the app is as easy as tapping and holding your finger down on the Stride Mobile icon, then tapping the "X" in the top right corner.
• For Android users: if you’ve installed an app on your phone or tablet using Google Play that you no longer want, you can uninstall it by following these steps:
- Visit your device's Settings menu > Apps or Application manager (this may differ depending on your device).
- Touch the app you’d like to uninstall.
- Select Uninstall.