Alerts

Stay up-to-date with your account activities. Alerts help keep you informed of your banking activities and allow you to identify and report potential fraudulent activity, keeping you and your account safe and secure.

PROTECTING YOU & YOUR ACCOUNTS

• Using Alerts is FREE as a credit union member, but you must have MemberDirect^® Online Banking to set them up.

• Receive Alerts by email, text message, or both! (standard data and messaging rates may apply)

• With 20 different Alerts available, you will always be in the know. From attempted and successful logins to insufficient funds and balance reporting, plus more.

• Simply choose which ones you want to use, and you can add or remove them any time you want.

Signing up for Alerts

Log into MemberDirect Online Banking.
Navigate to the Messages and Alerts tab and click on Get Started Today to display the Mobile Alerts Page. Choose Register for Alerts.
You will be asked to accept the Alerts Agreement before you can complete your registration.
From here, add an email contact, phone contact (or both!) and follow the instructions received in the confirmation email or text.
Next, select account nicknames and choose which Alerts you’d like to receive.
That's it- you’re all set!

Managing Your Alerts

In addition to receiving your Direct Alerts via email or text, you can review the last 30 days of Alerts History in Online Banking – just click on the Alerts history link on the Alerts page. You can also manage your alerts by editing the contact information, account nicknames or by choosing different alerts to be received. You can access all of these functions from the Manage Alerts tab.

Possible Alerts Expand/Collapse

Alert Name/ Condition	How This Alert Works
New bill payment vendor account added via online banking	Notifies user when a new bill payment vendor account is added to their online banking account.
Online PAC changed	Notifies user that their online PAC has been changed.
Increased Authentication locked after three (3) attempts	Notifies user that access to online banking has been locked due to someone entering an incorrect answer to the security question, exceeding the maximum number of tries (three).
Online Login	Notifies user when their account has been logged into through online banking. If user did not log in, this could indicate fraud.
INTERAC e-Transfer recipient added	Notifies user when an e-Transfer recipient has been added through online banking.

Alert Name/ Condition	How This Alert Works
Immediate Alerts (received within 15 seconds or less)
Deposit Exceeding	Notifies user if a deposit exceeds a threshold they have set for these transaction types: ATM, POS, Electronic drafts (like an e-Transfer). Only one limit can be set across all transaction types. This is $100 by default but can be increased or decreased by the user.
Withdrawal Exceeding	Notifies user if a withdrawal exceeds a threshold they have set for these transaction types: ATM, POS, Electronic drafts, Online Bill Payment, Pre-Authorized Debits, Cheques. Only one limit can be set across all transaction types. This is $100 by default and can be increased by the user, but not lowered.
ATM Balance Inquiry	Notifies user that a balance inquiry was made on their account(s) via an ATM.
Low Balance	Notifies user if available or current balance falls below a threshold they have set. User selects which balance to use for this.
Insufficient Funds	Notifies user when their available balance has insufficient funds for an immediate transaction
Scheduled Transfer Failed	Notifies user if their future dated or recurring transfer failed. This will only trigger if allotment has a fixed dollar value. For a loan payment allotment, the allotment does not necessarily have a fixed dollar value, therefore the alert will not trigger.
Scheduled Payment Failed	Notifies user if their future dated or recurring bill payment failed. This will only trigger if allotment has a fixed dollar value. For a loan payment allotment, the allotment does not necessarily have a fixed dollar value, therefore the alert will not trigger.

Alert Name/ Condition	How This Alert Works
Periodic Alerts (alerts are generated once daily at appx. 12 am as a 'reminder' with a two day lead time)
Balance Report	Notifies user of their available or current account balance. User selects which balance to receive and the alert frequency of daily, weekly, or monthly.
Generic Balance Report	Notifies user of both available and current account balance. User selects frequency of daily, weekly, or monthly.
Loan/ Mortgage Maturing*	Notifies user when their loan or mortgage is maturing.
Loan/ Mortgage Payment Due*	Notifies user when their loan or mortgage payment is due.
Scheduled Payment or Transfer May Fail	Notifies user if future dated or recurring transfer or bill payment may fail. For example, this will be triggered if a recurring bill payment will overdraw an account.
Term Deposit Maturing	Notifies user when term deposit is maturing.
RRSP Maturing	Notifies user when their RRSP term deposit is maturing.
RRIF Maturing	Notifies user when their RRIF term deposit is maturing.

Frequently Asked Questions Expand/Collapse

1. What are Alerts and why should I sign up?

Alerts make it easy to keep track of any changes to your account in MemberDirect® Online Banking – for example, if you sign up to receive an Alert when your PAC is changed, you will receive a text or email if the Online Banking system detects that change. If you receive an alert but did not perform a change in Online Banking, this may be a sign of fraudulent activity. Contact your credit union immediately and we can address your concerns and take appropriate action.

2. How do I receive Alerts?

You can choose to receive Alerts through either email, text message, or both. Standard data and messaging rates may apply. Contact your service provider for more information.

3. Are there any fees for using Alerts?

There is no charge to members for receiving Alerts from Stride Credit Union. However, standard data and messaging rates may apply for receiving emails and/ or text messages. Please refer to your service provider for more information about your plan.

4. Are Alerts safe?

Personal information is not transmitted in an Alerts text message or email. Accounts are identified by nickname only – no account numbers, balances or identifying details are visible. Also remember - Stride Credit Union will never ask you to provide personal information over email or text.

5. Which Mobile Service Providers support Alerts?

This feature should be supported by most major wireless providers that support data and text messaging. If you are unsure, please contact your service provider for more information on your account.

6. What happens if I change my mobile device number?

Sign into MemberDirect Online Banking and edit your Alerts Contact information to include your new mobile number.

NOTE: If a user adds a new contact to an active alert at a later date they must EDIT the alert and check the appropriate contact box. If this box is not checked the new contact will not receive an email or text alert.

7. What if I want to add or change my email address?

Sign into MemberDirect Online Banking and edit your Alerts Contact information to include or change the email address.

NOTE: Each time a contact is added or modified you must EDIT all of the active alerts and check the appropriate contact box. If this box is not checked the new contact will not receive an email or text alert.

8. What happens if I lose my mobile device?

Contact your service provider to suspend your service. Then, sign in to MemberDirect Online Banking to deactivate the Alerts being sent to your current (lost) device. Then simply reactivate it again once you've found or replaced your device.